By placing an order, paying an invoice, accepting delivery, installing, using, or retaining any product, Buyer acknowledges and agrees to be bound by these Terms and Conditions issued by Upstart Investments LLC, d/b/a AUTOTECH TRENDS, hereinafter referred to as “Seller.” 

Buyer represents that Buyer is at least eighteen (18) years old and legally authorized to place the order and enter into this agreement, whether individually or on behalf of a business or other legal entity. 

These Terms and Conditions include, without limitation, Seller’s installation requirements, instructions, warnings, warranty terms, return policy, and any other written product guidelines provided by Seller. 

Seller’s separate document titled Installation Requirements is incorporated into these Terms and Conditions by reference and shall be deemed part of this agreement. Buyer’s failure to read, understand, or follow any incorporated terms, instructions, or warnings does not relieve Buyer of responsibility under these Terms and Conditions. 

These Terms and Conditions were last updated on May 1st, 2026. Seller may update these Terms and Conditions from time to time. The version in effect at the time Buyer places the order shall govern that order, unless otherwise required by law. Updated Terms and Conditions shall apply to future orders after the effective date of such updates. 

All website content, product images, descriptions, trademarks, logos, manuals, diagrams, installation materials, videos, and other written or visual materials are owned by or licensed to Seller. Buyer may not copy, reproduce, distribute, modify, publish, display, or use those materials without Seller’s prior written permission. 

By submitting, sending, tagging, posting, or otherwise providing Seller with photos, videos, reviews, images, or other content showing Seller’s products, including products installed on any vehicle (“Customer Content”), Buyer grants Seller a non-exclusive, worldwide, royalty-free, perpetual, transferable, sublicensable, and irrevocable license to use, reproduce, edit, display, publish, distribute, advertise, and promote the Customer Content in Seller’s business, website, social media, marketing, advertising, and promotional materials.  

Buyer represents that Buyer owns or has obtained all rights and permissions needed to provide the Customer Content and grant this license, including any required permission from the vehicle owner, photographer, videographer, or identifiable person shown. Buyer retains ownership of the Customer Content, but Seller’s use of it does not require compensation, royalties, or other payment. 

Buyer may request removal of specific Customer Content by emailing stepup@autotechtrends.com and identifying the content and reason for removal. Seller may review and remove the content from Seller-controlled channels within a reasonable time. Removal does not revoke the license already granted and does not require removal from printed materials, archived materials, prior publications, third-party websites, reposts, search engines, or platforms outside Seller’s control. 

 4.Pricing Adjustment 

Seller may adjust pricing before order acceptance, before shipment, or for backordered, preorder, special-order, unpaid, or partially paid orders to reflect increased costs caused by tariffs, import duties, freight surcharges, regulatory fees, supplier increases, or other charges beyond Seller’s control. If Seller requires an additional charge after an order is placed but before shipment, Buyer may cancel the affected order before shipment as Buyer’s sole remedy. 

 5.Taxes, Duties, and Import Charges 

All prices exclude applicable sales tax, use tax, VAT/GST, duties, tariffs, customs charges, brokerage fees, carrier fees, clearance fees, import or export charges, and other governmental or regulatory charges (“Taxes and Charges”), unless expressly stated otherwise. Buyer is responsible for all Taxes and Charges related to the purchase, sale, delivery, import, export, or use of the products, and shall reimburse Seller for any such amounts charged to or paid by Seller. Tax exemptions apply only if Buyer provides a valid exemption certificate acceptable to Seller before the order is placed and will not be applied retroactively. For international orders, Buyer and/or the receiver is responsible for all local taxes, import duties, customs clearance, carrier or brokerage charges, and compliance with applicable import, export, and customs laws. To the fullest extent permitted by law, Taxes and Charges that have been collected, remitted, paid, or incurred are non-refundable. 

 6.Payment Authorization 

Buyer represents that Buyer is authorized to use the payment method provided. Seller is not responsible for delay, cancellation, or non-shipment caused by failed payment authorization, payment reversal, suspected fraud, or incomplete payment. 

 7.Errors and Corrections 

Seller reserves the right to correct any clerical, typographical, pricing, calculation, inventory, or other inadvertent errors at any time. Seller is not bound by any such error and may revise, cancel, or adjust any affected order as reasonably necessary. 

 8.Cancellations 

Custom, special-order, or made-to-order products are final sale and are non-cancellable, non-returnable, and non-refundable once the order is placed or is in production, procurement, or fulfillment has begun. Orders that have been processed, packed, prepared for shipment, or assigned a tracking number, but have not yet been accepted by the carrier, may be cancelled only at Seller’s discretion and will be subject to a 10% cancellation/restocking charge. Orders that have already shipped or been accepted by the carrier are governed by Seller’s Return Policy. Seller reserves the right to refuse, cancel, or hold any order due to product availability, suspected fraud, unauthorized payment, illegal transaction, payment failure, pricing error, inventory error, shipping restriction, compliance concern, or any other reasonable business concern. 

 9.Shipping, Delivery, Inspection and Damage Claims 

All delivery dates are estimates only and are subject to change. Seller is not liable for carrier delays, missed delivery estimates, shipping interruptions, loss, theft, or damage during transit. Once the shipment is marked delivered by the carrier, Buyer assumes all risk of loss, theft, or damage. 

Buyer must inspect all products within fourteen (14) days of delivery and promptly report any missing, incorrect, or damaged parts. Failure to report within this period may result in denial of any claim. 

If a package or product arrives damaged, Buyer must promptly provide clear supporting evidence, including: 

Seller may assist Buyer with submitting a carrier damage claim or arranging replacement parts when appropriate. Such assistance does not constitute an admission of liability by Seller and does not guarantee approval of any carrier claim. Buyer remains responsible for providing sufficient proof required for any claim to facilitate replacement of damaged parts. 

 10.Installation Requirements and Product Use 

Seller’s Installation Requirements, installation instructions, wiring diagrams, warnings, product guidelines, specifications, and other written or electronic instructions provided or made available by Seller are collectively referred to as the “Installation Materials.” The Installation Materials are incorporated into these Terms and Conditions and form part of the purchase agreement. 

Buyer and any Installer are responsible for reading, understanding, and following all applicable Installation Materials before and during installation or use of the product. “Installer” means any person or business that installs, wires, diagnoses, adjusts, removes, reinstalls, services, or otherwise works on the product or vehicle in connection with the product, including any mechanic, dealership, automotive facility, body shop, mobile installer, or other service provider selected or engaged by Buyer. 

Buyer is responsible for ensuring that any Installer receives and follows all applicable Installation Materials before beginning work. Installation must not begin or continue if any part is missing, damaged, incorrect, incompatible, unclear, or in doubt, unless Buyer or Installer first contacts Seller and receives written confirmation or further instructions. 

Seller may, as a courtesy and at no additional charge, connect Buyer with installers, dealers, or other service providers in Buyer’s area. Any such referral is optional and does not create a warranty, guarantee, endorsement, agency relationship, employment relationship, subcontracting relationship, or obligation for Buyer to use that person or business. Buyer remains responsible for selecting, hiring, communicating with, paying, supervising, and verifying the qualifications, licensing, insurance, competence, work, pricing, availability, and results of any Installer. 

“Authorized Dealer” means a third-party business authorized by Seller to resell, distribute, refer, or promote Seller’s products, or that otherwise has a business relationship with Seller. An Authorized Dealer is not an employee, agent, representative, partner, subcontractor, or installation provider of Seller unless Seller expressly states otherwise in a separate written agreement signed by Seller’s authorized representative. If an Authorized Dealer performs installation or related services, it acts as an independent Installer for those services and remains responsible for its own installation work, advice, pricing, availability, conduct, and results. 

To the fullest extent permitted by law, Seller is not responsible for product damage, vehicle damage, personal injury, labor charges, diagnostic fees, removal or reinstallation costs, loss of use, or other costs, claims, damages, or losses caused in whole or in part by improper installation, failure to follow the Installation Materials, incorrect wiring or connection, modification, misuse, or installation by an unqualified Installer. Failure to follow the Installation Materials may result in denial of warranty coverage, return eligibility, replacement parts, refund, claim assistance, or other remedy, as allowed by law. 

 11.Returned Item Packaging 

Buyer is responsible for properly packing, cushioning, securing, and protecting any product, part, component, hardware, accessory, or other item returned to Seller for any reason, including returns, warranty claims, inspections, exchanges, replacements, or Rapid Parts Replacement Program returns. Returned items must be packed in the original packaging, with each part separated, cushioned, secured, and protected against movement, scratching, bending, impact damage, moisture exposure, missing hardware, or other transit damage. Buyer must include all required parts, hardware, accessories, manuals, and any documentation requested by Seller, and must use a traceable carrier with insurance for the full retail value unless Seller states otherwise in writing. Buyer bears all risk of loss, theft, delay, or damage during return transit until Seller receives and accepts the returned item. Seller may reject the return or deny or reduce any refund, credit, warranty claim, replacement claim, or release of any authorization hold if the returned item is missing, damaged, incomplete, improperly packaged, inadequately protected, shipped without required tracking or insurance, or not returned in accordance with this clause. 

 12.Return Policy   

Only products that are new, unused, uninstalled, and in original condition, with all original packaging, parts, hardware, accessories, manuals, and proof of purchase, may be eligible for return. Defective, damaged, installed, or used products are not standard returns and will be reviewed under Seller’s Parts Warranty, shipping damage-claim process, or other applicable procedure.  

Buyer must request and obtain a valid Return Merchandise Authorization (“RMA”) from Seller within fourteen (14) calendar days after delivery, as shown by the carrier’s tracking record. Returns sent without a valid RMA will not be accepted and may be refused or returned to Buyer at Buyer’s expense. Issuance of an RMA does not guarantee acceptance of the return, refund, or credit. 

After RMA approval, Buyer is responsible for all return shipping costs, handling, insurance, and risk of loss or damage during return transit. All returned products must be packed and shipped in accordance with the Returned Item Packaging clause and any additional written instructions provided by Seller. 

All returns are subject to Seller’s inspection and approval. Seller may reject a return, deny a refund or credit, or apply deductions if the product is used, installed, damaged, missing parts, improperly packaged, inadequately protected during shipment, or not returned in original condition. 

Approved returns are subject to a twenty-five percent (25%) restocking fee. Shipping and handling charges are non-refundable, including any shipping cost paid, waived, subsidized, or absorbed by Seller. If Seller shipped an incorrect item different from Buyer’s proof of purchase, the return will be exempt from the restocking fee and related return deductions, subject to Seller’s verification. After applicable deductions, approved returns will be issued to Buyer’s original payment method within thirty (30) business days after Seller receives, inspects, and approves the returned product. Nothing in this Return Policy limits any rights Buyer may have under applicable law. 

 13.Limited One-Year Parts Warranty 

This Limited One-Year Parts Warranty applies only to products purchased directly from Seller, Upstart Investments LLC d/b/a AUTOTECH TRENDS, or through Seller’s authorized distributors, dealers, or approved sales channels. This warranty is provided only to the original consumer purchaser or end user and is not transferable. 

 Seller warrants that its products will be free from defects in materials and workmanship for one (1) year from the original purchase date, as shown on valid proof of purchase. Proof of purchase must clearly identify the product, purchase date, seller, and purchaser. 

To make a warranty claim, Buyer must submit the claim to Seller in writing within the warranty period. Buyer must provide a detailed description of the issue, valid proof of purchase, photos, videos, installation details, and any other information reasonably requested by Seller. Failure to provide complete information or cooperate with Seller’s warranty review process may result in denial of the claim. 

Seller will review the claim and determine, in its reasonable discretion, whether the issue was caused by a covered defect in materials or workmanship. If Seller determines that a covered defect exists, Seller’s sole obligation, and Buyer’s sole and exclusive remedy, is limited to providing corrective replacement parts for the defective component. Replacement parts do not extend, restart, or renew the original warranty period. 

If requested by Seller, Buyer must return the defective part(s) using the return label or written instructions provided by Seller. All returned warranty parts must be packed and shipped in accordance with the Returned Item Packaging Requirements clause and any additional written instructions provided by Seller. Failure to return requested parts, or failure to return them properly packed, may result in denial of the claim, refusal to release any authorization hold, or voiding of warranty coverage for the affected product or component, to the fullest extent permitted by law. 

This warranty does not cover any issue, damage, malfunction, or failure caused in whole or in part by: 

a) Improper, incorrect, incomplete, or unsafe installation, whether mechanical or electrical; 
b) Failure to follow Seller’s Installation Requirements, installation instructions, wiring diagrams, warnings, product guidelines, or other written instructions provided by Seller; 
c) Improper maintenance, lack of maintenance, dirt, dust, moisture, water intrusion, corrosion, or environmental exposure; 
d) Misuse, abuse, neglect, overloading, alteration, modification, tampering, or unauthorized repair; 
e) Accident, collision, physical impact, road hazard, vehicle damage, or other external force; 
f) Incorrect wiring, reversed polarity, poor grounding, short circuit, exposed wires touching metal, switched motor/LED connectors, incorrect CANBUS connection, incorrect installation sequence, or installation-related damage to any control module, motor, lighting, bracket, or electrical component; 
g) Normal wear and tear, cosmetic wear, scratches, fading, or surface damage that does not affect product function; 
h) Commercial, off-road, racing, fleet, rental, or other unintended use, unless expressly approved in writing by Seller; or 
i) Any claim submitted outside the warranty period or without following Seller’s warranty claim procedure. 

This warranty covers replacement parts only. Unless required by applicable law or expressly approved in writing by Seller, this warranty does not cover labor, installation, removal, reinstallation, diagnostic fees, towing, vehicle downtime, loss of use, shipping damage, incidental costs, consequential damages, or any charges from third-party installers, mechanics, dealerships, body shops, or repair facilities. 

Except for the express Limited One-Year Parts Warranty stated above, Seller makes no other express warranty. To the fullest extent permitted by law, any implied warranties that cannot be disclaimed, including any implied warranty of merchantability or fitness for a particular purpose, are limited in duration to the one (1) year warranty period 

To the fullest extent permitted by law, Seller shall not be liable for any incidental, consequential, indirect, special, exemplary, or punitive damages arising from or related to the product, installation, use, failure, or warranty claim, whether based on contract, warranty, tort, strict liability, or any other theory of liability. 

Nothing in this warranty limits any rights Buyer may have under applicable law that cannot legally be waived or limited. 

Any dispute arising from or related to this warranty shall be governed by the Governing Law and Venue clause of these Terms and Conditions. 

If any provision of this warranty is held invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect. Any provision that conflicts with mandatory legal requirements shall be modified only to the minimum extent necessary to comply with applicable law. 

All replacement parts or products will normally be handled under the Limited One-Year Parts Warranty. However, when immediate vehicle operability is needed, Buyer may elect to participate in Seller’s optional Rapid Parts Replacement Program (“RPR Program”). To participate, Buyer must place a special RPR order for the replacement part(s) or product(s) at full retail value, plus Buyer’s selected shipping costs and any applicable taxes or charges, and provide a valid credit card for pre-authorization. Upon successful authorization, Seller will place a five (5) day authorization hold for the applicable amount and ship the replacement part(s) or product(s) promptly. 

Buyer must return the original part(s) or product(s) using the provided return label and in accordance with the Returned Item Packaging clause and any written instructions from Seller. The return deadline is satisfied only if the carrier’s tracking record or acceptance receipt shows that the returned package was accepted by the carrier within five (5) calendar days after Seller ships the replacement, unless Seller provides a different written deadline.  

After Seller receives and verifies that the returned item is the original defective item, qualifies under the Limited One-Year Parts Warranty, and is returned in acceptable condition, Seller will release the authorization hold for the retail value of the part(s). Buyer remains responsible for the selected replacement shipping costs and any applicable taxes or charges. 

If the returned package is not accepted by the carrier within the required deadline, or if the returned item is missing, damaged, incomplete, improperly packaged, inadequately protected, does not match the warranty claim, or does not qualify under the Limited One-Year Parts Warranty, Seller may charge Buyer for the full authorized amount, including retail value, shipping, and applicable charges.  

Participation in the RPR Program is optional and does not modify, expand, or limit the Limited One-Year Parts Warranty, the Returned Item Packaging clause, or any other provision of these Terms and Conditions. 

 17.Force Majeure 

Seller shall not be liable for any delay, failure, or inability to perform caused by events beyond Seller’s reasonable control, including but not limited to acts of God, natural disasters, government actions, regulatory or trade disruptions, tariffs, port delays, carrier delays, supplier delays, labor disputes, or other similar events. 

 18.Chargeback and Payment Disputes 

Buyer agrees to contact Seller in writing and provide Seller a reasonable opportunity to review and resolve any issue before initiating a chargeback, payment reversal, or payment dispute, except where prohibited by applicable law or payment-card rules. 

Buyer may not retain the product while also seeking or keeping a refund, chargeback, payment reversal, or duplicate recovery for the same transaction. If Buyer receives a chargeback, refund, credit, or other payment reversal while retaining the product, Buyer remains responsible for complying with Seller’s return, warranty, cancellation, damage-claim, and inspection procedures, unless otherwise required by applicable law. 

A chargeback, payment reversal, or payment dispute does not cancel Buyer’s obligations under these Terms and Conditions. If a chargeback, payment reversal, or payment dispute is filed without a valid legal or contractual basis, filed in bad faith, or filed after Buyer has retained or used the product without complying with Seller’s applicable procedures, Buyer shall remain responsible for the purchase price, shipping costs, taxes, fees, chargeback fees, collection costs, and any other expenses incurred by Seller, including reasonable attorney’s fees, to the fullest extent permitted by law. 

Seller reserves the right to dispute any chargeback, payment reversal, or payment dispute and to provide the payment processor, card issuer, bank, or other payment provider with relevant order records, delivery records, communications, product evidence, return records, warranty records, inspection results, and these Terms and Conditions. 

Nothing in this clause limits any non-waivable rights Buyer may have under applicable law or payment-card rules. 

If any provision of these Terms and Conditions is held invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law. Seller’s failure to enforce any right, remedy, or provision shall not be considered a waiver of that right, remedy, or provision 

Any written notice required under these Terms and Conditions or applicable law must be sent both by email to stepup@autotechtrends.com and by mail to 10803 Warwana Rd, Suite B, Houston, TX 77043. 

In the event of any conflict between these Terms and Conditions and any product page, advertisement, invoice note, email, text message, verbal statement, or other communication, these Terms and Conditions shall control unless Seller expressly agrees otherwise in a written amendment signed by Seller’s authorized representative. 

Any amendment, waiver, exception, or modification to these Terms and Conditions must be in a written document expressly identified as an amendment and signed by Seller’s authorized representative. No verbal statement, email, text message, purchase order note, course of dealing, or informal communication shall modify these Terms and Conditions unless the change is expressly stated in such written amendment.